UGREEN Home User Agreement

Initial Effective Date: 2024/6/24

Last Updated Date: 2024/6/24

Dear user:

Welcome to use UGREEN Home application and related services!

In order to better provide you with services, please carefully read the “UGREEN Home User Agreement” (hereinafter referred to as “this Agreement”).

Under the EU's DSA，support@ugreen.com has been designated as a single point of contact to enable us to communicate directly with German authorities, the European Commission and the European Board for Digital Services,as also as users located in EEA.

Before you start using the “UGREEN Home” application and related services, you should read and abide by the “"UGREEN HomeUser Agreement and “UGREEN Home Privacy Policy”. Please be sure to carefully read and fully understand the content of each clause, especially the clause of exemption or limitation of liability, the terms of the right license and use of information, the application of law, and the dispute resolution clause. The limitation or exemption clause is underlined and bold for your attention. By downloading, installing, and using products and services, you acknowledge that you have fully read, understood, and accepted all the contents of this Agreement, and promise to be a party of this Agreement and bound by it. Those who use this product or service must be an adult. If you are a minor, please read and fully understand this Agreement carefully accompanied by your legal guardian, and register, log in, and use this product after obtaining the consent of your legal guardian.

1. Scope of application and definition
1.1 This Agreement is an agreement between you and Ugreen Group GmbH(hereinafter referred to as “"company” or “we”) regarding your download, installation, the addition of devices, use of the “UGREEN Home” application, and acquisition of the relevant services provided by the “UGREEN Home” application. By knowing and agreeing to accept the above service content, you are deemed to have accepted the relevant rights and obligations between the two parties and also be bound by this Agreement.

1.2 “User” refers to all users who directly or indirectly obtain and use this application and related services, including natural persons, legal persons and other organizations. Referred to as “user” and “you” in this Agreement.

1.3 “UGREEN Home” application refers to the client application with the name “UGREEN Home” , legally owned and operated by the company, and it provides relevant products or services to users through the network. In this Agreement, it is referred to as “this APP”, “this application”, “this product” and “this platform”.

1.4 The content of this Agreement also includes the relevant agreements, rules and other contents on the “UGREEN Home” application and related services that the company has released and may continuously release or modify in the future. Once the aforementioned content is officially released and delivered to the user in an appropriate manner (system notification methods such as on-screen notification), it is an integral part of this Agreement. Once you agree to the newly released or modified terms of this Agreement, you shall abide by the corresponding terms.

2. Our service content

2.1The App provides you the function of which is to connect your devices such as headphones and energy storage to the App to realize cell phone operation, and to share your devices with third parties, etc. We have the right to adjust the specific content of the network service according to the situation, and we do not need to notify you separately when we do so.

2.2 Tips before using the service:

2.2.1 You shall obtain the client application through pre-installation, third-party download authorized by the company, etc. If you do not obtain this application from the company or a third party authorized by the company, the company cannot guarantee that the unofficial version of this application product can be used normally, and the losses you suffer as a result have nothing to do with the company.

2.2.2 The company may develop different application versions for different terminal devices, and you shall obtain, download and install the appropriate version according to the actual device condition. If you no longer need to use this application product and related services, you can uninstall it by yourself.

2.2.3 This service will also depend on your network environment and hardware foundation (personal related devices shall have Bluetooth or Wi-Fi function). Therefore, you need to ensure that all conditions and requirements have been met before using this service, otherwise there may be abnormal situations such as delay, access restriction or denial of access.

3. Attribution of rights

3.1 The company licenses you a personal, non-transferable, non-exclusive and non-commercial legal right to use this application and related services. When you use this application in accordance with the provisions of this Agreement, you shall only use it on a mobile device that you legally own.

3.2 We have legal rights and interests, including intellectual property rights, in the company name, trademark, service mark, logo, domain name, and all design patterns, service names, and content involved in the service. Without our written consent, you may not use, copy or use it for other purposes.

3.3 The company owns all relevant intellectual property rights of this product.

3.4 To the extent permitted by laws and regulations, you agree and authorize us to take any form of legal action against acts that infringe your legitimate rights and interests (including but not limited to private copying, use, editing, plagiarism, etc.), including but not limited to complaints, lawsuits and other necessary rights protection measures.
3.5 Complaints and feedback: When you find that the content of the third-party Web pages pointed to by the service and the generated links infringes your legitimate rights and interests, you can contact support@ugreen.com for complaints and feedback.

4. Third party services

You have known or agreed that some of our services are obtained based on the technical support of third parties such as the network environment and hardware equipment. For example, iOS, Android, etc. You have known that this Agreement is signed between you and us, not between you and the above-mentioned third parties. We are solely responsible for the content, maintenance, support services, warranties, and litigation arising therefrom based on the product. You have agreed to abide by this Agreement and authorize this product to restrict your conditional use of the services of this product.

5. User code of conduct

5.1 You shall comply with laws and regulations when using products or services, and you must not use products or services to engage in illegal acts, and you shall not engage in acts expressly prohibited by this Agreement, including but not limited to:
5.1.1 You shall not publish, transmit, disseminate, or store content that endangers the security and unity of the country, destroys social stability, violates public order and good customs, insults, slanders, obscenities, violence, and any content that violates national laws and regulations;
5.1.2 You shall not publish, transmit, disseminate, or store content that infringes the legal rights of others such as intellectual property rights and trade secrets;

5.1.3 You shall not post violent, nude, partially nude, discriminatory, illegal, infringing, disgusting, pornographic or sexually suggestive photos or other content through our products or services;

5.1.4 You shall not use our products or services in illegal or unauthorized ways;

5.1.5 It is prohibited to defame, coerce, bully, abuse, harass, threaten, impersonate or intimidate others or other entities, and it is prohibited to use our products or services to publish private or confidential information, including but not limited to your own or others' ID number, bank card number, passport number, home address, non-public telephone number or non-public e-mail address, etc.;

5.1.6 It is prohibited to alter, modify, adapt or change our products or services, or to alter, modify or change other websites to achieve the purpose of making people mistakenly think that the website is associated with our products or services;

5.1.7 It is prohibited to access our confidential application programming interface (“API”) through methods other than those permitted by us. Using our API shall follow the provisions of the relevant terms;

5.1.8 It is prohibited to create or submit unwelcome emails, comments, likes or other forms of business letters or harassing letters (“spam”) to any of our users;

5.1.9 It is prohibited to use the domain name or Web page URL in the account without our prior written permission;

5.2 It is prohibited to interfere with or destroy our products or services or the servers or networks connected to our products or services, including by spreading worms, viruses, spy APP, malicious APP, or other destructive code. It is prohibited to implant content or code into the user's browser or device, or change or interfere with the rendering effect or display of our Web pages on the customer's browser or device;

5.3 It is prohibited to try to restrict other users from using or enjoying our products or services, and it is prohibited to encourage or facilitate violations of this Agreement or other company terms;

5.4 It is prohibited to use any plug-ins, pluins, systems or third-party tools that are not authorized or licensed by the company to interfere with, destroy, modify or affect the normal operation of this application and related services.

5.5 It is prohibited to reverse engineer, reverse assemble, compile, or otherwise attempt to discover the source code of this application.

5.6 Other acts that violate laws and regulations, this Agreement and relevant rules of the company and infringe upon the legitimate rights and interests of others.

5.7 You are fully responsible for your actions and any data, text, documents, information and other content or materials (“user content”) that you submit, post or display through our products or services.

5.8 You understand and agree that if you are complained of infringement by others or you complain of infringement of others, we have the right to provide the subject, contact information, complaint-related content and other necessary information of the relevant party in the dispute to other parties in dispute or relevant departments to resolve the complaint in a timely manner and protect the legitimate rights and interests of others. If you infringe on the intellectual property rights of others multiple times, we will stop providing you with services at an appropriate time. If we or any third party cooperating with us suffers complaints, claims or lawsuits due to your infringement, you shall actively take all necessary measures to ensure that Ugreen and the third parties cooperating with Ugreen are protected from claims and lawsuits; At the same time, you shall be liable for compensation for the losses suffered by Ugreen and the third parties.

5.9 If the company determines that the user has violated this Agreement, it may terminate the provision of services to the corresponding user. If you violate the provisions of this Agreement, or otherwise cause us to bear risks or may be liable for legal liability, we will stop providing you with our products or services in whole or in part.

6.Protection of personal information

Protecting users' personal information is a basic principle that the company adheres to. The company will collect, use, store, and share your personal information in strict accordance with the provisions of the “UGREEN Home Privacy Policy”.

For more information about personal information protection, please refer to the “UGREEN Home Privacy Policy”.

7. Service change, interruption and termination

7.1 In order to better improve the user experience and services, the company will provide application updates or changes from time to time (including but not limited to application modification, upgrade, function enhancement, development of new services, application replacement, etc.). In order to ensure the safety of this application and related services and improve user services, after this application and related services are updated or part of the service content is updated, if possible, the company will prompt users in ways including but not limited to system prompts, announcements, site messages, etc. The users have the right to choose to accept the updated version or service. If the users do not accept, some functions will be restricted or cannot continue to use.

7.2 The Company will do its best to provide you with consistent and secure services. However, you understand and agree that the company cannot foresee and prevent technical and other risks at any time, including but not limited to force majeure, viruses, Trojan horses, hacker attacks, system instability, third-party service defects, and other security problems that may cause service interruption, data loss, and other losses and risks.

7.3 We may temporarily or permanently suspend, cancel or restrict your access to all or part of the service at any time in accordance with the law without any liability to any individual or third party. We will do our best to notify you before taking such action. However, we may immediately restrict, cancel or terminate your access to all or part of the service without prior notice to you if:

(a) You have violated or the company has reason to believe that you are about to violate this Agreement, including any agreements, policies or guidelines contained therein;

(b) You or anyone acting on your behalf conducts fraudulent or illegal activities, or provides false or misleading information to the company;

(c) Respond to requests from law enforcement agencies or government agencies in accordance with effective legal procedures;

(d) Perform urgent system or hardware maintenance and update work;

(e) Due to unforeseen technical, security, or business reasons.

The expiration or termination of this Agreement shall not affect the terms of this Agreement that are clearly stated to be operational or continue to be valid after its expiration or termination, nor shall it affect any accrued rights or obligations or any rights or obligations that should continue to be valid after the expiration or termination of this Agreement.

Any terms in this Agreement that shall, expressly or by their nature, survive the termination of this Agreement shall remain in full force and effect after the termination of this Agreement until the conditions in these terms are satisfied or by their nature shall expire.

8. Disclaimer

8.1The App is a free service for you. Neither we nor its affiliates, subsidiaries, directors, agents, employees or other representatives shall be liable for any damages, including direct, indirect, special, incidental or punitive damages, arising out of the service, the use of, or reliance on the contents of the service.

8.2 For all claims arising from these terms or Ugreen under any circumstances, the total cumulative liability of us and our subsidiaries shall not exceed the price you paid for the purchase of Ugreen device.
8.3 This product shall not bear any legal responsibility if the following circumstances occur:
This product and related services may be affected or disturbed by a variety of factors. The company cannot guarantee that this product is compatible with all hardware and software systems, and corresponding risks may occur as a result. We will try our best to provide unimpeded online services. Based on the particularity of the Internet, the platform's network access services may be affected by a variety of factors and links may be blocked, restricted, or terminated, and we will not be responsible for any losses and inconveniences caused to you.

8.4 Provide your personal information in accordance with legal regulations or requirements of relevant government departments;

8.5 Any disclosure of personal information due to your improper use;

8.6 The user’s requirements cannot be met due to service interruption or obstruction caused by hacker attacks, computer virus intrusion, illegal content information and harassment information blocking, government control and any other network, technology, communication lines, information security management measures, etc.;

8.7 Users suffer losses due to communication line failures, technical problems, network, computer failures, system instability of third parties such as operators, and other losses caused by force majeure.

9. Liability for breach of contract
You agree to protect and safeguard the interests of this application, the company and other users. If you violate relevant laws, regulations or any terms of this Agreement and cause losses to this application, the company or any other third party, you agree to be liable for damages caused therefrom. You agree to compensate the company and its parent company, subsidiaries, affiliated companies, employees and all related personnel for all losses caused by your violation of relevant laws and regulations or this Agreement.

10. Applicable law and dispute resolution
The establishment, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China (excluding Hong Kong, Macao, and Taiwan). Any dispute arising from or in connection with this Agreement shall be submitted to the Shenzhen Court of International Arbitration (SCIA) for arbitration.

11. The company has the right to restrict the availability of the company's products or services or any part of them to any individual or region at any time at its sole discretion, as well as to limit the number of content, programs, products, services or other functions provided by the company.

12. According to the development and changes of business, products, laws, policies, etc., we will do our best to cover and explain the rights and obligations of you and us, but we cannot fully guarantee that the terms of this Agreement fully cover all your rights and obligations with us, nor can we guarantee that they fully meet the needs of development. Our “Privacy Policy”, product usage terms, product manuals, notices, announcements, operating rules, help documents, kindly reminders, etc. are all supplementary agreements to this Agreement, which are inseparable from this Agreement and have the same legal effect as this Agreement. If you use our services, you are deemed to have agreed to the above supplementary agreement.

13. If you have any questions about the contents of this Agreement or during the use of our services, you can send an email to support@ugreen.com at any time, and we will answer for you as soon as possible.